FAQ

💊 Products and composition

Bannière mettant en avant nos deux produits anti-sucre : le spray Sweet Block à effet immédiat et la cure de complément alimentaire Sweet Control ) à effet sur le long terme. Stop sucre

Is it suitable for pregnant or breastfeeding women?

Not recommended for pregnant or breastfeeding women. Ask your healthcare professional for advice.

Are your products made in France?

Yes, all our products are formulated and manufactured in France, with care and precision.

What is the difference between Sweet Block and Sweet Control?

Sweet Block acts instantly on sweet taste (oral spray), while Sweet Control is a capsule treatment that acts in depth on glycemic regulation and sweet cravings.

📦 Order and delivery

Homme en tenue décontractée tenant plusieurs colis de livraison, symbolisant la FAQ sur la livraison : délais de livraison, frais de port, suivi de commande, zones desservies et politique de retour.

What are the delivery times?

What are the delivery times?

Can I change or cancel my order?

Yes, as long as it hasn't been shipped yet. Contact us quickly at SAV@solab-sante.com

How do I track my order?

A tracking link is sent by email as soon as your order is shipped.

Can I return a product?

Yes, you have 14 days after receipt to return an unopened product to us, in its original packaging.

Que se passe-t-il si je ne vais pas chercher mon colis en point relais ?

Si vous ne récupérez pas votre colis dans le délai prévu par le point relais, celui-ci nous est automatiquement retourné.

Dans cette situation :

  • La livraison est considérée comme effectuée,
  • Nous procédons au remboursement des produits uniquement,
  • Les frais de livraison ne sont pas remboursés, car le transport a bien été réalisé,
  • Si vous souhaitez un nouvel envoi, les frais de réexpédition seront à votre charge.

👉 Pensez à vérifier les délais de retrait indiqués par le transporteur afin d’éviter tout retour inutile.

💳 Payment

Ordinateur portable avec un cadenas sur l’écran, symbolisant la sécurité des paiements en ligne, transaction sécurisée et protection des données.

What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, American Express), as well as via Apple Pay, Google Pay and Shop Pay.

Is payment secure?

Yes, all transactions are encrypted and secured through the Shopify Payments system, which complies with PCI-DSS security standards.

Can I pay in installments?

It's not available yet, but we're working on it! Join us on social media to be the first to hear about So.lab news!

I have a promo code, where can I use it?

You can enter your code in the “Discount Code” field during checkout, before confirming your order.

My payment was declined, what should I do?

Check your banking information, or try another payment method. If the problem persists, contact us at SAV@solab-sante.com (or via our form by clicking here ).

Our collections

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